So the two ladies come down to the desk. They both have key problems. The one lady gives the correct room number for her keys. The second lady gets some numbers mixed up and tells me the wrong number. This is an important part of this story.
So two ladies come down because their keys are not working in their room doors. I ask them if when the key were used if the lock flashed a green light or a red light. Red they say. I reply that this is a good thing. They ask why this is a good thing. I tell them that it is good because it means that neither the lock is broken or they (the guests) did it wrong.
That is when the lady who tells me the wrong room number for her keys corrects me that the guest is always right. The old lady scolded me like I was some kid who told a lie. The customers are generally speaking always wrong. I will not spit out this manager bullshit speak about the customers always being right. It is a gigantic load of shit.
So I go about my business making the right keys for the lady who did not put her foot in her mouth. For my costumer who says she is always right I make the keys for the room number she gave me. This was the wrong room. The keys will work, but it is not the room this know it all is in.
The bit with me giving her the keys to the wrong room was chance. I did not check to see if it was wrong or right. Fate stepped in and provided all with proof that the customer is not always right. The even better part was when they came for the correct keys the always right customer did not come down to get them. I made it a point to ask if the keys were for the lady who said customers were always right. The lady who came for the keys said yes. I smiled and gave her the keys for the old lady who thinks customers are always right. Vacation starts tomorrow. Nine glorious days off.
.gif)
© Turk for Hotelblues.com, 2008. |
Permalink |
No comment |
Add to
del.icio.us
Post tags: Good Hotel
